Customer Success Manager (m/f)

About us

Since 2008 Tills Solutions has become an established partner in the digitization of hospitality businesses. As a distributor of Lightspeed and EasyShop, we intstall and support POS systems all throughout Belgium with all the required equipment for an installation. Whether you want a flawlessly functioning wireless network, an evironment with a stable internet connection that never misses out on an online order, a connected payment terminal that provides you with better insights through simple reports, or just a user-friendly POS system, we’ve helped over a 1000 hospitality businesses with customized digital solutions.

To ensure a continuous growth without jeopardizing the quality of our services and to increase our flexibility, Tills Solutions is looking for a customer success manager who will not only take care of our Dutch-speaking customers but also of the French-speaking ones and who can start immediately.

Who are we looking for?

An optimistic personality with (preferably) experience in the hospitality sector, an affinity for IT in general, and a preference for working independently and getting results.

Someone who knows that there are a thousand and one means of communication (and masters them) but realizes that, for this job, face-to-face communication is most effictive one.

Someone who approaches our customers with a smile, always aims to find the best solution, and is able defend it with solid arguments.

Someone who understands that a problem is truly resolved only when the root cause is identified.

Someone who likes taking initiative, working independently and is determined to get results, all the while always considering the interest of the rest of the team, of course!

Who are you? Qualities you need to posses.

  • A positive and enthusiastic attitude
  • Eager to learn
  • Someone who can write in Dutch and French (NL/FR) and excellent spoken French as an absolute requirement (being a native French speaker or raised bilingual is an advantage) – trilingualism Dutch/French/English is, of course, beneficial and necessary in certain situations.
  • Having experience in the hospitality sector is a big advantage.
  • Experience in an IT related job. A (WiFi) network, a PC, a Mac and a Tablet (iOS and Android) hold few secrets for you.
  • Microsoft Office (Word, Excel, PowerPoint, Outlook, etc.) has little to no secrets for you.
  • Driver’s license B
  • You live in the area, preferably between Ghent and Brussels.

What are your additional assets?

  • Experience in the hospitality sector (preferably in a management position)
  • An affinity for SEO, Social Media, WordPress, …
  • Good knowledge of Adobe illustrator, Indesign, …
  • You are immediately available.

Which tasks will you carry out?

  • As support provider customers can direct their questions, more specifically functional questions, to you. You’re the expert on the subject.
  • As support provider customers can rely on you to answer their technical questions. You’re the expert on the subject. You seperate the issues that can be resolved via phone from those that require support on-site. For the latter, we asses wheter you or one of your colleagues will go on-site to the customer, with the sole purpose of getting the customer operational again as quickly as possible.
  • As consultant you explain to the customer how to configure the system and needless to say you do your part of the configuration.
  • As a teamplayer you understand the necessity of maintining your adminstration frequently regarding your completed tasks.

Because of your professional approach, you succeed to turn a pressing problem into a flawlessly functioning system. In case you can’t give support remotely, a team of experienced technicians will take care of it.

What can you expect in return?

  • Autonomy & flexibility
  • You will have plenty of responsibilities, but of course you can always rely on your colleagues for help!
  • A team of motivated colleagues who will take Tills Solutions to the next level in terms of number of customers and customer satisfaction over the next few years.
  • A demanding but amicable work environment.
  • A full-time job, sometimes with irregular working hours.
  • A competitive salary.
  • A laptop, an iPad, an Android Tablet and smartphone

Place of business and pace

  • Merelbeke
  • On-site at the customer’s establishments