1. Advice

Do you plan on opening a new hospitality business soon? Or are you unhappy with your current situation? We can give you advice on which POS system is the best match with your establishment.

Based on they way your hospitality business operates, the obstacles it undergoes, future plans, etc. we give you an honest recommendation with only one goal in mind: making sure your business runs as efficient as possible. Next to that we can get you in touch with the right people who can assist you with the integrations for your POS system.

2. Purchase

Now that we’ve determined together what you need, we can draw up a price quote for you.

Upon approval we sit down to go over the next steps and schedule them in.

3. Administration

To make sure everything keeps running smoothly, we continuously keep our books and records up-to-date. We help you with administrative matters, such as the registration for a certified cash register system, the application of a VSC-card, the registration of the camera surveillance system, the usual paper-work for the payment terminals.

Meanwhile, we dot the i’s and cross the t’s on our end, which among other things means organizing administrative paperwork regarding the white cash register and acquring the hardware we agreed upon. For the sake of transparancy, we keep you in the loop throughout the entire process.

4. Training

Next up, we give you a crash course on the system to turn you into an expert. We cover the general functionality of the operation system and the more specific features so that you and your team are able to work with the cash register system independently and with ease.

5. Functional configuration

Every hospitality business is different. That’s why we carefully configure the POS system step by step to perfectly match your establishment.

We recreate the floorplan of your business, add all items and dishes you offer, personalize the interface, determine which order and payment methodes you want to integrate and define the setup of your reporting overview.

On top of that, we gladly help you out with certain integrations.

6. Installation

Our technichians install, connect and power everything up on site. At the same time we ensure that in the future we are able to support you remotly.

To avoid any surprises while you are serving your customers, we take precautions and do a test round.

It’s official… Now you’re ready to open your doors (or continue running your hospitality business).

7. Support

We’ve all seen it before. Just when your establishment is flooded with customers during the weekend, something malfunctions.

This couldn’t have come at a worse time, but not to worry, we are on standby to give you support 7 days a week, by phone and/or on-site.

Our first meeting was at the Ghent fair in November 2014, specifically about the “white cash register.” There was a sense of mutual understanding, and Pierre explained everything clearly in plain language.

Initially, we were inexperienced with IT. Tills Solutions explained everything patiently, step by step. After ten years, everything runs smoothly. They quickly resolve special exceptions that are tricky to set up on the register; we can handle all the rest ourselves (they trained us well).

We’ve chosen Tills for years because of their 7-days-a-week support. For example, they once fixed a faulty FOD Fin black box on a Friday evening, and when servers went down on a Sunday afternoon during service, they restored them remotely within 5 minutes. We’d definitely recommend Tills Solutions.

Our son also started a restaurant. He picked everything himself, but we made sure to point him towards Tills for the register. There are many types of registers, but only one Tills! We feel reassured by their quick, direct responses to any questions or problems, letting us work in peace.

Hilde Notebaert

De Steenen Haene

Something else you can scratch off your to-do iist:
‘a reliable partner for all my digital solutions’

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